Frequently Asked Question

ABOUT PROTECH-WATER

  • Water supplied from outside the house to the inside is the root cause.
  • Soil and rust accumulated in the pressure tank for a long time.
  • Rust and scale piled up inside old steel water pipes.

  • The 3,000 liters provided for home use and the 1,000 liters provided for restaurants are the right amounts to use without any problems considering the water quality in the Philippines.

  • The purpose of this water purifier is to improve the quality of water supplied to each home or restaurant to the level of advanced countries that have no hygiene problems.
  • Since the water purifier filter provided has a 0.01-micrometer filtering capability, the water passing through the water purifier does not have a major drinking problem according to international standards, but it is not recommended to actually drink it.
  • It is recommended that you install a separate water purifier for drinking.

  • The quality of tap water supplied to each household is not suitable for use with international standard drinking water purifiers.
  • Even if used, the filter cannot cover the amount of various impurities, so it cannot be expected to function properly.
  • If you want to use a drinking water purifier safely, we recommend that you install our product to make the water clean before using it.

  • Yes, there is no problem with drinking water obtained through the WFP-2030/2030S water purifier.
  • However, considering the water quality supplied, there is a problem with filters needing to be replaced more often than recommended for hygiene and safety.
  • To solve this problem, we recommend installing the PVDF water purifier together.

  • Remove 99.9% of harmful substances such as E. coli and Staphylococcus aureus that may occur in the tank by sterilizing the stainless tank containing purified water using a UV lamp.

  • It prevents energy waste by blocking the hot water function at night using a light sensor.
  • It has a cold and hot water switch to block functions as needed and reduce unnecessary energy consumption.

  • To minimize bacterial contamination caused by external air contact, HYGIENE GUARD made of antibacterial ABS material is designed to be easily rotated and exchanged.

  • It is a finished product equipped with filters and fittings inside the water purifier.
  • Filter flushing must be done separately during installation.

  • Yes, there is no problem with drinking water obtained through the WPU-3205 water purifier.
  • However, considering the water quality supplied, there is a problem with filters needing to be replaced more often than recommended for hygiene and safety.
  • To solve this problem, we recommend installing the PVDF water purifier together.

  • It is a direct water purifier that does not provide cold and hot water.

  • Height : 105mm
  • Length : 205mm

  • Installation is simple as long as you attach the adapter and flush the filter.

  • Accessories such as fittings, tubing hoses, and faucets are consumables.
  • If used for a long time, it is recommended to replace it every one to two years because there is a risk of water stains and leakage inside.

  • Long-term storage is possible if water is not passed through the filter.
  • Avoid direct sunlight and store in a cool place that is not humid.

  • The date written on the filter is its date of manufacturing.

  • Flushing is the process of removing air and various components (carbon, film preservation liquid) from the inside using water.
  • For effective flushing, each filter must be carried out.

  • The 1st, 3rd and alkaline filters are made of activated carbon material, so activated carbon dust may come out during initial installation or replacement.
  • Flushing is performed until no black water or black powder is produced.
  • It is more effective if you use a tool such as a spoon to lightly tap the filter and flush it.
  • Drinking water mixed with black powder is harmless to the human body.

  • The first time you install the filter, the remaining air inside the filter comes out with water.
  • In addition, the carbon dust in the filter can come into contact with water and form white fine bubbles, which is a natural phenomenon.
  • For direct water purifiers, symptoms disappear when the inside of the filter is filled with water.
  • For cold water purifiers, bubbles disappear while water is stored in the reservoir.